I generally try to be nice when dealing with customer service people. I understand that it is generally not their fault that whatever issue I have with my bill exists. I do not yell, or threaten, or even get brisk. I am nice and kind and dripping in motherfucking honey. Because I know what it feels like to get yelled at over the phone for something that is not your fault.
This is the third erroneous bill we have received for A_s MESA. We paid for the surgery when we scheduled it, because you told us that was what we needed to do. The first two bills we received I called and talked to somebody else in the billing department. The first time I was upset, but not angry. The second time I was angry, but I did not yell. And now you send us a third bill for money we do not owe. In fact, you owe US money because we were overcharged. And yet, when I call you say - I have no record of you calling before.
I'm not surprised. After all, if somebody had written down when I called, I imagine they would have also fixed the motherfucking billing problem like they said they would! Do you think I am IMAGINING that I called and spoke to somebody?
And getting an attitude when I ask you to send me confirmation that I called you? Not ok. See, I want a "record" that I have called you before. (Other than my phone records which you apparently don't think count as proof.) Because otherwise, when you send me another bill next month, you might tell me once again that you have no record I called. Every time I call, it will take 30-45 days for us to get a refund. Do you not have my $120? Is this a stalling technique? Because your offices are really fucking nice, so I think maybe, just maybe you can send it to me right now, as it has been longer than 45 days since the money was first promised to me.
So send me a letter saying that I called and you "fixed" the problem. Because I want that letter and then I want you to send me another bill. Because I would ENJOY driving up to the office and ripping you a new one in person. I've had a bad couple of weeks and while wine and punching pillows helps, actually being able to scream at a real live person would be even nicer.
P.S. I hope somebody googling your office *does* find this.
P.P.S. Gad, I'm so immature. Oh well. Happy Memorial Day Weekend everyone!